Our mission & vision
Tailored Stays was founded in 2016 with one clear mission: to provide high-quality, fully furnished accommodation in Cambridge for corporate travellers, leisure guests and students alike. We focus on offering well-appointed properties in desirable and convenient locations across the city, ensuring every stay is comfortable, practical and professionally coordinated from enquiry through to check-out.
Our portfolio includes a range of accommodation options to suit short and extended stays, whether visiting Cambridge for business, study or leisure. Each property is carefully selected for its location, presentation and amenities, providing guests with the space, flexibility and privacy that hotels often cannot offer. From central city apartments to properties close to key business parks and university areas, we aim to make finding the right accommodation simple and straightforward.
With a strong emphasis on service, clear communication and efficient booking processes, Tailored Stays delivers a seamless experience for guests and bookers alike. By combining prime Cambridge locations with quality interiors and dependable support, we provide accommodation solutions designed to meet the needs of a diverse and discerning clientele.
Mark Kempson
Founder
Meet our senior team
Our management team brings over 40 years combined hospitality and property experience to the business.
Having worked in property for over 20 years Mark decided to relocate from London back to his hometown of Cambridge. He set Tailored Stays up with the ambition of raising the standard of serviced accommodation in the city. He now oversees the day to day running of the business along with working with partners and investors on the longer-term vision for the organisation.
Mark Kempson
Founder
Will comes from a client relationship and customer service background. He has 6 years’ experience and will be working to grow and develop the business and relationships as the property portfolio continues to expand. Will has a meticulous attention to detail and is looking forward to helping expand and grow the business.
William Gapper
Operations Manager
Diana is an integral part of the Tailored Stays team, ensuring our high standards to housekeeping is always delivered. She has been working with the company for four years now and we hope there will be many more!
Diana Borha
Head of housekeeping
It’s the details that make us different
For us we believe it’s often the little things that really make the difference, which is why we’ve spent a lot of time focusing on the details that will enhance your stay and included them within our property’s and service as standard. After all, we want our apartments to feel like home.
Frequently Asked
Questions
General
What is a serviced apartment?
A fully furnished apartment that is available for short-term or medium-term stays, providing amenities and services similar to a hotel with the added convenience and space of a home.
How is a serviced apartment different from a hotel?
Serviced apartments offer more space, privacy, and flexibility. With separate living areas, full kitchens, fast Wi-Fi, and in-unit laundry, they feel more like home—perfect for longer stays, business trips, or relocations. Guests enjoy self-contained units and the freedom to cook, relax, and settle in on their own terms.
Are there any discounts?
Yes! We offer discounts for direct bookings, returning guests, and long stays. Please get in touch with us for more details.
Can I make a reservation online?
Absolutely! Follow the “Book an apartment” tabs on the website
What is your cancellation policy?
This depends on your booking. Please see our terms and conditions or email outlining your terms
Are your apartments located near public transportation?
Yes! All our apartments are located with easy access to public transportation. They are also close to local amenities such as shops, supermarkets, cafes and restaurants.
Is there 24/7 customer support available in case of emergencies?
We’re available to assist guests between 8AM and 8PM.
Can I extend my stay?
Of course! Please speak with us to arrange it.
Amenities
What amenities are included in your apartments?
All our apartments are fully furnished and designed to provide you with a comfortable and convenient stay. Some of the amenities included are:
- Fully equipped kitchen
- Spacious living area with smart TV
- Dining area
- Comfortable bedroom(s) with king or single beds
- Modern bathroom(s) with toiletries and towels
- High-speed internet
- Washing machine
- Regular housekeeping service
Are utilities such as water, electricity, and internet included in the rate?
Yes, these are all included.
Are your apartments suitable for families with children?
Absolutely! We can also provide baby cot, high-chair, baby bath and baby cutlery.
Is there parking available?
At most properties. Please ask us for details.
Do you accept pets?
At most properties, by request only. Pet fees apply. Please ask us in advance.
Is housekeeping service included? If so, how often?
Regular housekeeping is included for long stays.
Check-in and Check-out
Is early check-in or late check-out available?
Yes, if the property is available. Charges apply. Please ask in advance.
Do I need to pay a damage deposit?
No. Guests are required to complete a security verification and sign our Terms and Conditions instead.
What do you require from guests before check-in?
- Complete our guest registration form.
- Complete a quick online security verification.
- Specify your bed preferences.